Refunds

Contact support if you were charged twice or the ZIP still cannot be opened after troubleshooting. Include your CHIP receipt reference so we can check your order and arrange an eligible refund. Your applicable consumer rights still apply.

Checkout privacy

We share your name, email and order details with CHIP for payment and receipts. Your optional checkout answers help us understand how people find and use Serumah and are stored with the order. Our email provider uses your email address to deliver the kit. CHIP handles your banking details. The store checks the payment status with CHIP and sets a short-lived browser cookie so you can download the ZIP. Your family app uses the separate Firebase project you set up.

Digital delivery and support

After CHIP confirms payment, return to the store in the browser you used to pay. The ZIP is available there for up to 24 hours from checkout. We also email a private link to the address you enter at checkout. The link works for up to 30 days. This is a digital download with no physical shipment.

If you need help, email abdulrahmanjamadi@gmail.com with your CHIP receipt reference.